Client FAQ

Who is my content written by?

At ContentWriters (CW), we work with an expert team of professional freelance writers. CW's writers are all US-based, and are assessed through a rigorous vetting process which includes language proficiency testing, writing sample evaluation, phone interviews and test assignments. We individually match writers with assignments based on their background, credentials and writing experience so you can be confident in our product every time!

Can I continue to use the same writer?

If you are pleased with the content you received and want to continue working with the same writer, let our team know! CW is happy to accommodate this whenever possible.

When do I pay for an order?

All orders are paid for when they are placed. Once your payment information has gone through, we'll go ahead and assign your content to an expert writer.

Who owns the copyright on my CW order?

Once an order is approved and closed out, the copyright information is transferred over to the client. Feel free to use your material however you see fit!

Can I request changes to my CW order?

We stand behind a 100% money back guarantee, and to that end our clients receive unlimited revisions! If you would like to change something, we are happy to revise to better fit your goals. Please note that the revision request must stay within the scope of the original job order.

How long do we have to review content?

Clients can request revisions up to 72 hours after their assignment has been delivered. If you need additional time to keep an order open, be sure to contact the CW team!

Will my content be original?

Your content will always be original. All orders are screened through a plagiarism detection service to make sure your content is 100% unique.

How is my content delivered?

Once your assignment has been completed by our writer, you'll receive an email notification alerting you that the content is ready. You can also sign into your account on our site to directly view all of your content on your dashboard.

Do you supply images with my content?

If you need images for your content, don't worry! CW can provide you with high resolution stock photos in addition to your content.

Can I request changes after I approve an order?

Unfortunately, revision requests are not permitted once a job has been approved and closed out. Our writers are not paid until a job has been approved, and it is our policy that they are paid within a reasonable amount of time. To ensure that this policy is upheld, we ask that all requests are made within 72 hours of order delivery.

When will my content be received?

Your content will be delivered by 5PM EST five business days after your order is placed. If you need content sooner than that, please contact the CW team and we will do our best to accommodate you.

Who can I contact for support?

If you have any questions, feel free to reach out! You can email us at info@contentwriters.com or call 212-235-1103 to speak with a content strategist.

Questions?

Contact us by phone or email and we will get back to you as soon as we can!

  • New York: 212-235-1103
  • Toll Free: 800-891-0553

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